Latest Update: 23/01/2021
The park will reopen April 12th in line with the new Government Guidelines. Please read carefully our terms & conditions for reopening.
Terms & Conditions through Covid-19
Along with your booking confirmation we will now also be sending this fact sheet to make sure all of Brookside’s customers are kept safe & healthy through this time.
Please read the follow guidance and reply to this email that you understand your obligations while visiting our park. These rules may be altered inline with future developments. SHOWER BLOCK CLOSED UNTIL AT LEAST MAY 17th.
- Face masks must be worn if entering reception.
- If this is the first time to the park, on arrival 1 person may enter reception unless otherwise stated. Where possible please pay by card. We will have your welcome pack ready and all relative information. If there is someone in reception apart from 2 members of staff please wait outside until given signal to enter building.
- Please stay 2 meters apart from people not in your party on the park.
- Please do not have people from other caravans to your caravan.
- BE AWARE. The shower block will remain closed until at least May 17th. After this date If you use the shower block leave the door open on exit (you use this amenity at your own risk). Maximum of two people are allowed in the ladies showers and two in the gents at any one time.
- No group gatherings including BBQ’s or garden parties.
- Only 1 person in reception at a time
- If you require gas please contact reception and pay over the phone by card where possible. gas will be delivered to you.
- Please use the hand sanitiser provided when entering communal areas
- Please do not invite friends from off the park to your caravan
- Please take notice of all the health & safety signs we have displayed on the park and adhere to them.
- If you think you have symptoms of Covid-19 please do not come to the park.
- If you have symptoms during your time on the park you must let reception know and you must self-isolate for 14 days.
- Please contact reception by telephone where possible.
Latest Update: 18/01/2021
For your information: The park is currently closed unless you are a keyworker or classed as vulnerable. In line with recent government Test and Trace guidance all visitors to the park will be asked to sign in at Reception on arrival.
Should anyone who had visited the park subsequently have a positive result with Coronavirus we are advised to submit the contact names and details of fellow visitors who were sharing the park during the same time period to NHS Test and Trace.
You will find the full government guidance here: Supporting the Government Test and Trace Programme
As a park we take our responsibility for keeping you safe and well very seriously. As such, we have put in place guidelines aimed at maintaining your health and welfare to the highest standards throughout your stay with us. We have undertaken a park industry Risk Assessment advised by our Trade Organisation (BH&HPA) and will strictly adhere to the guidelines identified by the assessment at all times. You will find on this link a copy of the guidelines Covid-19 – Brookside Park Guidelines for Your Personal Safety Throughout Phased Lockdown, which we would ask you to read carefully as they will enable you to maintain your highest level of health, safety and welfare whilst visiting our park.
You will also find a copy of the BH&HPA Health and Safety Guidelines here: BH&HPA Health & Safety Guidelines: Covid-19
We very much look forward to welcoming you back to our beautiful park!
Latest Update: 1st May 2020
Our office, reception and campsite remains temporarily closed in line with current government guidance: “all holidays and non-essential travel within the UK should now be off limits to slow the spread of coronavirus”. Rest assured, the minute that we’re told that it is safe to open, we will let you know. We miss you guys so much!
Update: 18th March 2020
Here at Brookside Country Park, the health and safety of our guests and staff is our number one priority. We recognise that the situation is potentially unsettling and we would like to reassure you that we are closely monitoring the developing situation and following Government guidance to ensure you can enjoy the holiday you deserve.
This information is subject to change and will be updated in line with latest government advice and common sense.
For now*, and unless otherwise advised or believed to be the best course of action, (we are awaiting advice from our industry body), Brookside Country Park will remain open for those that choose to visit. However, YOU must take responsibility for yourselves and others, and importantly, you must observe all government advice (keeping your distance, washing hands, age and health, etc). It is highly recommended that, where possible, that you use your own facilities, rather than the communal ones, for your own and others’ protection.
Some guests have suggested that getting away from it all and spending time in the open air IS essential for well-being and mental health. The open spaces, natural surroundings and fresh air at our little oasis in North Lincolnshire will feel refreshing and at present we won’t take that away,unless we have to. We are taking the advice of medical professionals, the government and governing bodies seriously and alongside this believe we have a duty of care to our campers, our local community and our team.
Touring holidays are not close contact activities involving strangers. In many ways they are the original self-isolating holiday. However, our public areas (toilet blocks, laundry, dishwashing area, chemical toilets, reception) could be potential sources of surface virus transmission and strongly advise you to use your toilet/showers if you can. We would urge you to take extra care of yourselves and others in these areas.
*This could change at any time, if advised, but we will endeavour to minimise disruption to your holiday.
Advice regarding refunds:
We are very much relying on our customers to be understanding and supportive at this extremely worrying time for the touring parks industry. Like the majority of our counterparts, we are emerging from the winter period, during which time we have invested heavily in new facilities, services and infrastructure, and therefore, in normal circumstances, rely on the first part of the season as a way to recoup these costs. We are currently struggling to find the best solutions to deal with the deluge of cancellations and requests for refunds. We fully anticipate that our business, our staff and our industry as a whole is set to be hit incredibly hard and as such we are working out ways how we can continue to trade and stay sustainable over the coming months and beyond. As such, we are hoping that folks will work with us to make sure we and other parks in our position are able to survive this situation. In real terms, this means we are relying on customers to either offer to cancel without requesting a refund OR accept our offer to transfer dates open for 12 months. We really do appreciate your support.
In view of this, we are not able to offer refunds, as a safeguard to ensure that Blue Rose Country Park can continue to trade and safeguard our staff.
Reducing the risk of virus transmission at Brookside Country Park:
Distancing Measures. Our pitches and accommodation have more than adequate space between them. Please stand further back from our reception desk, than you normally would. This will help to reduce the risk for our front line staff and yourselves, to ensure we are able to continue to offer our services. Please refrain from shaking hands with our staff or each other.
Additional Cleaning & Hygiene Measures. We have upgraded our usual cleaning product as per recommendations. We are undertaking additional daily cleaning ‘high touch point areas’ – door handles, tap heads, card machines, and so on.
Reducing cash handling. Cash is known to have passed through many hands and therefore, we are asking guests to pay by card wherever possible.
When visiting our park we would ask all our guests and owners to take the following sensible Government Advice:
Washing hands regularly. Wash hands for at least 30 seconds and use an alcohol based hand sanitiser if soap and water is not available.
Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin.
Maintain a sensible distance from others, the government suggests a distance of at least 1.5 metres.
We would advise you to check the following websites for the most up-to-date information: